Virtual Concierge
Your building never sleeps. Neither do we.
The problem
Running a building well takes more than a guard shift
An on-site team cannot watch every system at once, night shifts inflate payroll, and emergencies do not announce themselves. Most failures give signals hours in advance — a temperature trend, an oscillating pressure, consumption outside the pattern. The question is whether anyone is watching. Our virtual concierge is: from one building to hundreds of facilities, 24 hours a day.
How the shift works
Any given night
From the event to the report: every step lands in the log.
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02:13
Alarm detected
Pressure out of range in the booster system. The platform classifies the event and routes it to the operator on shift.
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02:17
The operator responds
Backup equipment started and verified live: pressure stabilized, no overflow, no damage.
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02:18
Innotica Concierge · now
Client notification
Event handled: pressure stabilized. The action and the full record stay in the log.
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08:00
From: Innotica Concierge
Subject: Shift report — overnight
What happened, what was done and what we recommend checking — with the event's complete log.
Illustrative scenario — each client defines their notification channels, schedules and criteria.
How does it work?
Your infrastructure securely connected to our operations center — whatever brand your equipment is.
We connect your systems
Your building sensors, BMS and SCADA — new or existing, over open protocols — integrate through a dedicated secure network (VPN).
We consolidate the data
Our operations center unifies monitoring, alarms and client information into a single internal operations platform.
We watch and anticipate
Engineers on 24/7 duty plus trend-and-anomaly analytics: predictions and recommendations before the failure happens.
We respond and notify
Immediate remote action, on-site crews when needed, and notifications by push, Telegram and email — you know instantly, on the channel you prefer.
Secure connection: a dedicated VPN tunnel between your facility and our operations center.
What the service includes
An end-to-end managed service — always on Innotica architecture, implementation and project work.
24/7 monitoring
Permanent supervision of HVAC, energy, pumping and lighting, with a historical record of every variable.
Alarm management
Prioritized alarms, response protocol and escalation defined with your team — every event documented.
On-site maintenance
Scheduled and corrective technical crews, coordinated from the operations center, with evidence and reporting.
Emergency response
Immediate response to critical events, remote and on site, with direct communication to the building managers.
Predictions & recommendations
Trends and consumption patterns turned into predictive maintenance and savings opportunities.
Client reporting
Periodic performance, consumption and event reports, with actionable recommendations for your operation.
The platform behind the service
The virtual concierge runs on our own products — the same technology we install in your building.
Frequently asked questions
We start from what you already have: we integrate existing sensors, BMS and SCADA over open protocols and complete whatever is missing as part of the project. Connectivity runs through a dedicated secure network (VPN).
On the channel you prefer: push, Telegram or email notifications, plus periodic performance reports. For critical events, communication is direct and immediate with the managers you define.
It complements them and makes them more effective: continuous monitoring and remote diagnosis reduce night shifts and unnecessary visits, while your team or our crews focus on the on-site work that truly adds value.
Yes. The connection runs over a dedicated VPN, with role-segmented access and event logging. Your operational data stays traceable and under confidentiality agreements.
That is its best use case: the Orion platform consolidates buildings, plants and stores into a single view, and the service scales from one building to hundreds of facilities.
Shall we talk about your building operations?
Tell us what systems you have and we will propose the connection path and service scope.
Our Methodology
Discover the 12-stage lifecycle we apply to every construction project.
View methodology →Our Products
Software platforms for monitoring, control and efficiency of your infrastructure.
View products →Let's Talk About Your Project
Tell us about your next project and we'll show you how we can help.
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